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Jeff Baxter

Client: Kent and Barbara Z.

1. What was the best part of your home loan experience?
It is hard to isolate one specific part as being the most significant because the entire experience was seamless. From the beginning emails and phone calls, through the numerous explanations and correspondence, everything was clearly and effectively explained. No question was too small. An absolute stellar team. My gratitude to everyone.
2. Was there anything we could have done to serve you better?
3. Would you recommend us to others? Why or why not?
4. Any other thoughts?
5. May we share this testimonial of yours with others?

Client: Tina Sphar and Benjamin S.

1. What was the best part of your home loan experience?
Smooth closing.
2. Was there anything we could have done to serve you better?
I do not think so.
3. Would you recommend us to others? Why or why not?
Yes, very easy to work with and prompt.
4. Any other thoughts?
5. May we share this testimonial of yours with others?
Yes, sorry I was not more verbose.

Client: Tina Sphar and Benjamin S. (Tammy Hadder, Resort Quest)

1. Did you feel that we communicated with you too often or not enough?
Perfect amount of communication!
2. Was our approval and turn times fast enough for you?
Yes
3. Was there anything we could have done to serve you better?
I can’t think of a thing. You even went above and beyond in this case by calling the listing agent, because of the multiple-offer situation, to reassure them of the buyer’s qualifications! We do so appreciate this and all of your friendly, professional help!
4. Would you recommend us to others? Why or why not?
Definitely, just gave your name out this morning to Richard Mistratta looking to buy in Sea Colony West.
5. Any other thoughts?
I like the fact that you come to settlement so the buyers get to meet you!
6. May we share this testimonial of yours with others?
Absolutely!

Client: Stephen M. and Sarah R.

1. What was the best part of your home loan experience?
Simply getting the loan done.
2. Was there anything we could have done to serve you better?
No.
3. Would you recommend us to others? Why or why not?
Yes. Given everything involved and that there was no agent to help guide things there was a lot for you to keep on top of.
4. Any other thoughts?
Thanks for hanging in there.
5. May we share this testimonial of yours with others?
Sure.

Client: Robert H. and Lisa V.

1. What was the best part of your home loan experience?
The best part was the fact that the whole process went very smooth. As someone who had not been through this process in many many years, Jeff was very helpful in explaining all of the paperwork page by page in his office. There was even the convenience of doing most everything electronically at home by e-signature if one chose to, which my wife did.
2. Was there anything we could have done to serve you better?
I honestly cannot think of one thing.
3. Would you recommend us to others? Why or why not?
I certainly would, for the very reason that the whole experience was a good one, and as everyone knows, applying for a mortgage can be a very stressful time for someone.
4. Any other thoughts?
No
5. May we share this testimonial of yours with others?
Yes

Client: James B. (Robert Kauffman, Resort Quest)

1. Did you feel that we communicated with you too often or not enough?
Communication was great
2. Was our approval and turn times fast enough for you?
Very good 
3. Was there anything we could have done to serve you better?
No it went well.   
4. Would you recommend us to others? Why or why not?
Yes, quick turn around, and good communication
5. Any other thoughts?
6. May we share this testimonial of yours with others?
  Yes   

Client: James B. (from Tom White, Long & Foster)

1. Did you feel that we communicated with you too often or not enough?
Just right. Most important you return calls 
2. Was our approval and turn times fast enough for you?
 Faster then anticipated     
3. Was there anything we could have done to serve you better?
 No
4. Would you recommend us to others? Why or why not?
I do everyday
5. Any other thoughts?
6. May we share this testimonial of yours with others?
Yes

Client: Mark and Cynthia H.

1. What was the best part of your home loan experience?
We were treated with respect and appropriate mannerism throughout the process. Jeff Baxter and his team were very receptive to ALL questions anytime throughout the process period and response to those questions were received within the same day. Jeff Baxter and his team displayed a strong knowledge of the process and was willing to share that knowledge which benefited both my wife and me. The other people (lawyers, builder, etc.) involved in the settlement had worked with Jeff and his team before which made it easier for communication and coordination of the settlement.
2. Was there anything we could have done to serve you better?
No
3. Would you recommend us to others? Why or why not?
We were treated with respect and appropriate mannerism throughout the process. Jeff Baxter and his team were very receptive to ALL questions anytime throughout the process period and response to those questions were received within the same day. Jeff Baxter and his team displayed a strong knowledge of the process and was willing to share that knowledge which benefited both my wife and me. The other people (lawyers, builder, etc.) involved in the settlement had worked with Jeff and his team before which made it easier for communication and coordination of the settlement.
4. Any other thoughts?
No
5. May we share this testimonial of yours with others?
Yes

Client: Mark and Cynthia H.(Barbara Dolezal, Gulfstream Homes)

1. Did you feel that we communicated with you too often or not enough?
Communication was just about right   
2. Was our approval and turn times fast enough for you?
Yes, you did a wonderful job.
3. Was there anything we could have done to serve you better?
No
4. Would you recommend us to others? Why or why not?
  Yes absolutely you did a great job under difficult circumstances
5. Any other thoughts?

 

6. May we share this testimonial of yours with others?
Yes.

 

It was easy! Most efficient process I have ever had in  my ten or so mortgage experiences. Staff was extremely knowledgeable. No time was wasted verbal promises were met and the process flowed to a rapid conclusion. Highly recommend Fairway!    Arthur and Mary

I very much appreciate that Jeff was willing to meet with me at the Rehoboth office to facilitate the mortgage. I cannot express enough gratitude for the efficient manner in which Kathleen operated. She is to be commended for her diligence, professionalism and dedication. Kathleen is a valuable asset to your company.    Richard

Ease of dealing with Jeff Baxter and Kathleen Barnes. Always professional, but very friendly. knew all the details of the process cold. Coordinated with other players very nicely. good problem solvers. very attentive. Responded quickly to all questions.    Bruce and Michelle

 The best part of my home loan experience was being able to speak directly to Jeff and his team with regard to any questions I had. Jeff was knowledgeable, patient, and always available, even on a Saturday! I am extremely pleased with the service I received.    Patricia

The best part was the guidance we got from Jeff and Kathleen, and the numerous questions they answered for us. I truly felt like they were by our side the whole way through.    Robin

Everything from start to finish moved effortlessly. Jeff and Kathleen were great with explaining everything when we didn't understand and communication was great through the whole process. Kyle
 
There were no surprises and Jeff keep me informed during the entire application process until the loan was approved.    Arthur and Christine
 

 Thanks for everything you do to make the deals go so smoothly!     Allison
 

 We were very happy working with Jeff and Kathleen. Emails and calls were answered immediately. Very professional but also felt they were invested in us    Donna and Raymond
 

 Communication was perfect. You delivered the product you said you would. Clients very pleased with your service.    Despina Kanales, Long & Foster
 

 I appreciate all you did to help us get the loan and am looking forward to saving money!    Robin and Adam

Of course, the rate was more favorable than I thought I could get. And the customer service was fabulous. Both Jeff Baxter and Kathleen Barnes were attentive to our needs. I particularly liked the timely updates of our loan progress through the system.     Carol

 As usual everything was smooth sailing from application to settlement. We are always kept informed of what is going on during the loan process. I will continue to highly recommend Jeff Baxter and his team at Fairway Mortgage.    Richard and Patricia

Jeff Baxter was able to customize our loan to fit a unique property, and my self-employment situation.    Steven
 

  I really appreciated Jeff and Kathleen's help with the loan process - Kathleen sent us a very detailed email with information needed and I liked having all that info in advance so I could easily check off the information as I sent it in. There was a really neat website to upload documents too also - easy and secure!    Michael and Elise

Everything was professionally handled and the approval process was very quick.    Mark
 

It was easy! Most efficient process I have ever had in my ten or so mortgage experiences. Staff was extremely knowledgeable. No time was wasted verbal promises were met and the process flowed to a rapid conclusion. Highly recommend Fairway!    Arthur and Mary

How easily it all fell into place. Your office made it all pretty seamless.     David

The confidence that we had knowing that we were dealing with a professional team with lots of local knowledge and experience.    John and Kathleen
 

Every time I called Jeff on the phone, he was always there to answer it. My calls never went to voicemail. I there was something he couldn't answer right away, he always got back to me in a reasonable time.    Raymond and Jeannie
 

 

The ease of submitting virtually everything electronically, so that w were able to do it all long distance. The quick responses and clear directions from your office were fantastic and made the overall process pretty painless.    Michael and Kathryn
 

Absolutely, Jeff is excellent at what he does and I love sending clients to him because I know they would be cared for.    Will Makowski, Long & FosterJeff Baxter took care of all of the details. Everything was done electronically after one meeting with Jeff.     Joseph and Judith
 

If I had a question, Jeff had an answer. Made me feel secure and confident that I knew what was going on and how best to address the many questions that arise during this detailed mildly stressful process.     James and Elizabeth

  • Jeff is responsive and knowledgeable and the best part is that we were clear to close in advance on settlement!!! 
       
  • Everything worked very smoothly and in an efficient way. 
       
  • We would be happy to recommend Jeff and the team to anyone looking to buy or refinance by the beach. If I was a local agent, Jeff would be on my list.

  • The good communication on what needed to be done, sent, or documented to complete the process. When we needed advice, Jeff or Kathleen was quick to come up with a solution and make it as stress free as possible.  
      
  • From the onset until settlement the transaction took 24 days. Very smooth and settled 2 weeks early. Great Job!!!   

  • ABSOLUTELY with out any question what so ever. After going through multiple home loan experiences with Jeff Baxter we recommend him most highly. Jeff and his staff members Kathleen and Elaine were extremely helpful to us and truly outstanding in all respects! If you are looking for the experience and expertise to help you make the right decision about a home loan in today's complicated economic environment contact Jeff Baxter at Fairway Independent Mortgage. We refer our family and friends to him whenever we can. 
       
  • Fairway did an excellent job helping us work through the details to get our mortgage. Kathleen and Jeff responded quickly to all of our questions and kept us on track to ready for our closing early. They were also courteous, respectful, and extremely responsive.    


“We really appreciated the willingness to answer questions as well as the quick response times.”    
Matthew P.

“Jeff and Kathleen made the process as easy as possible and communicated very well. They were excellent at handling issues that popped up which were time-sensitive and help to resolve them efficiently as possible.”    
Allen K

 “The communication was great Jeff and Kathleen would always get back to me and Answer all my questions quickly The loan was approved very quickly without Doing a lot of paperwork Thank you for making the loan process minimally stressful.”   
Molly P.

“ Without a doubt, the quick and complete support provided by Kathleen. If I had a business I would hire her away from you in a heart beat... She made this, and the previous, loan application experience a pleasure and it eliminated any unknowns I might have had. Keep her happy and you will thrive!! “
Tom and Christine C.

 “We appreciated how you were able to promptly and accurately estimate the costs of our refinancing request. You did an excellent job in explaining the paperwork that would be required to get the approval for the loan. All of this was very much appreciated.”    
Herbert and Nancy C.


“The ease of working with all of the staff at Fairway.”    
Leonard and Mary Ann K.

 

“We really appreciated the willingness to answer questions as well as the quick response times.”  

Matthew P.

“Jeff and Kathleen made the process as easy as possible and communicated very well. They were excellent at handling issues that popped up which were time-sensitive and help to resolve them efficiently as possible.”  

Allen K.

 “The communication was great Jeff and Kathleen would always get back to me and Answer all my questions quickly The loan was approved very quickly without Doing a lot of paperwork Thank you for making the loan process minimally stressful.” 

Molly P.

“ Without a doubt, the quick and complete support provided by Kathleen. If I had a business I would hire her away from you in a heart beat... She made this, and the previous, loan application experience a pleasure and it eliminated any unknowns I might have had. Keep her happy and you will thrive!! “

Tom and Christine C.

 “We appreciated how you were able to promptly and accurately estimate the costs of our refinancing request. You did an excellent job in explaining the paperwork that would be required to get the approval for the loan. All of this was very much appreciated.”  

Herbert and Nancy C.

“The ease of working with all of the staff at Fairway.”  

Kathleen was very helpful and she answered all my questions.   

-Francis and Cathy S.

The assistance and guidance we received from Joe and his staff made the application process efficient and was not difficult for us, especially since we were working with Fairway from a distance. The prompt responses were appreciated.   

-Sanford and Patricia K.

We were in Pennsylvania - arranging to by a property in Delaware. Jeff Baxter kept in regular contact via phone & email as we worked through the process. He prepared us for each step. Even though the sale happened quickly, Jeff was able to meet our timeline and have everything ready for the closing on time.    

-Mark and Gail N.

 It was quick, with the best service I've ever received on a loan.

-Robert and Donna S.     

Kathleen was very helpful and she answered all my questions.   

-Francis and Cathy S.

The assistance and guidance we received from Joe and his staff made the application process efficient and was not difficult for us, especially since we were working with Fairway from a distance. The prompt responses were appreciated.   

-Sanford and Patricia K.

We were in Pennsylvania - arranging to by a property in Delaware. Jeff Baxter kept in regular contact via phone & email as we worked through the process. He prepared us for each step. Even though the sale happened quickly, Jeff was able to meet our timeline and have everything ready for the closing on time.    

-Mark and Gail N.

 It was quick, with the best service I've ever received on a loan.

-Robert and Donna S.    

“The best part of our home loan experience was the professionalism and expertise of Jeff Baxter and Kathleen Barnes. I would recommend you without hesitation.”

-Michael and Susan A.

“Jeff Baxter and Kathleen Barnes were very helpful and efficient. Whenever we had a question or concern, they were quick to respond. I believe our loan was approved so quickly because of their knowledge and proficiency in their field.”

-Reginald and Delores H.

“Kathleen was very helpful and answered all my questions. I would recommend to anyone.”

-Francis and Cathy S.

“Jeff and his team explained everything and answered any questions we had to make us feel comfortable. Fairway went above and beyond! Thank you for helping us and giving us the home of our dreams!”

-Joseph G.

“Jeff Baxter took the time to explain the process and answer any and all questions I had. He was very professional. I would recommend to others.”

-Susan L.

“My husband and I were treated like real people, and not as a sales lead….Jeff showed a lot of expertise and patience, exhaustively answered an explained any questions or concerns, and the entire process along the way. We already did and will continue to recommend Jeff and Fairway to others…Jeff showed that my interests, and not the company’s sales goals, were our common objective.”

-Zackery W. and Cyprian H.

“[The best part of the experience was] the personal connection with Jeff Baxter, and his quick response time in processing our loan request. Communications with his office were handled efficiently and in a time sensitive manner….it was a pleasure to work with Jeff.”

-Louis and Debora Z.

 


 

Fairway Independent Mortgage Corp. NMLS Entity ID#2289
37156 Rehoboth Avenue Suite 1, Rehoboth Beach, DE  19971
Office:  (302) 227-LOAN
kgrim@fairwaymc.com
Copyright © 2017 Fairway Independent Mortgage Corp. NMLS Entity ID # 2289- Licensed by the Virginia State Corporation Commission, VA Lic # MC-4040 - Licensed by the N.J. Department of Banking and Insurance
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